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FAQs

General

Q. Are all items brand new?
  Yes, all items are brand new with tags and packaging, unless otherwise stated.

Q. Are all of your items genuine/authentic?
All products sold by Box of Brands are completely genuine. All of our items can be traced back to the brand owner and backed up by brand paperwork.

Q. When will you be getting more stock in of the item I want?
This will depend on the item, please contact us at info@boxofbrands.co.uk and quote the item reference number for further information.


Delivery/Shipping

Q. Do you ship abroad? 
Our prices are calculated for UK Mainland shipping. If you require international delivery then please contact us – Sales@boxofbrands.co.uk

Q. Which postal service is used? 
All UK mainland orders are dispatched using Royal Mail First Class Signed For delivery, unless otherwise stated.

Q. How long will my order take to arrive? 
All items ordered before 3pm (Mon-Fri) will be dispatched the same day most items will arrive the following working day.


Payment & Returns

Q. Do you accept returns? 
Yes, please click here to view our 'return policy' page for full details.

Q. How do I return an item
Returning an item to us is easy. Simply send your item to our return address, in the same condition that it was sent out in (with any tags & packaging). Remember to state your order number and whether you require an exchange or refund and it will be processes the first day that it returned to us. 

Q. What payment methods do you accept? 
We accept PayPal and all major UK Credit/Debit cards. Both of these payment methods ensure that you, as a buyer, are fully protected.

Q. Do I need a PayPal account to make a purchase?
No, if you do not have a PayPal account then simply click the 'checkout with PayPal' option in the shopping cart. You will then be taken to the PayPal screen where you can choose to 'checkout as a quest'

Q. How long will it take to process my return / exchange?
Returns and Exchanges will be processed within 1 business day.

 

If you have a question that isn't outlined within our FAQ's, then please feel free to contact us and we will respond within 24 hours info@boxofbrands.co.uk


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